Complaints
We’re committed to delivering the best possible service — but we know we don’t always get everything right. If you’re unhappy with your experience, we want to hear about it.
Your feedback helps us improve. Every complaint is reviewed and used to drive changes that benefit our customers.
Step 1: Talk to Our
Customer Care Team
If you’re not satisfied with your experience, the first step is to speak with our Customer Care Team.
You can schedule a call at a time that suits you. Many issues can be resolved quickly and informally this way.
Step 2: Submit
a Formal Complaint
If you’ve already spoken to our team and remain dissatisfied, you can raise a formal complaint by completing our online Complaints Form.
We aim to respond to all formal complaints within two business days. If more time is needed, we’ll keep you informed with regular updates.
Escalate to External
Authority
If you still remain dissatisfied with our response after the steps above, you may refer your complaint to the relevant external dispute resolution body for financial services. This is a free and independent service that will review your complaint fairly and impartially.